By: Mary Ellen Iskenderian and Rupert Scofield, Co-Chairs of the Microfinance CEO Working Group
Heart for Monetary Inclusion, Shopper Focus, Shopper Safety, Monetary Inclusion,Microfinance, Microfinance CEO Working Group, Sensible Marketing campaign | Tags: Certification, Shopper Focus, Shopper Safety, FINCA, Freedom From Starvation, Grameen Basis, Microfinance, Microfinance CEO Working Group, Alternative Worldwide, Professional Mujer, The Sensible Marketing campaign, VisionFund Worldwide, Ladies’s World Banking
As co-chairs of the Microfinance CEO Working Group, we’re happy to share with you a joint assertion from the Working Group in help of the just lately introduced Sensible Marketing campaign Shopper Safety Certification Program. Certification will supply public recognition for establishments that meet ample requirements of care in appropriately defending microfinance shoppers, as verified by an unbiased analysis. It marks a transparent step ahead in making certain the microfinance business places the therapy of its shoppers first.
Since we started assembly in early 2011, lots of the Working Group’s discussions have centered on the basic query of what the microfinance business requires to flourish sooner or later. We imagine that shopper safety is central to the reply. It is not uncommon sense – and good enterprise observe – {that a} truthful and respectful relationship with shoppers is required to develop belief, cut back danger, and serve them appropriately. As leaders of FINCA and Ladies’s World Banking, we’re particularly involved with the truthful therapy of ladies shoppers, the standard spine of the microfinance business, who are sometimes extra weak to exploitation.
Shopper safety is a duty that every one of us within the business share. Within the final three years, the Sensible Marketing campaign has helped to develop the wanted language, instruments, and coaching to institute robust requirements of shopper safety. Now, by means of the rigorous analysis for certification, we’ve got a approach to enable establishments to show that they meet our shared shopper safety requirements.
The Working Group has issued a joint assertion as a result of we need to go on file in help of the Sensible Marketing campaign Shopper Safety Certification Program. We’re accountable for holding our personal networks and companions to a excessive customary, and we urge each our personal associates, subsidiaries and companions, and others all through the microfinance business, to work towards certification. We anticipate that these efforts will contribute to an business acknowledged as a mannequin of accountable monetary providers.
We have fun this essential new contribution to making sure the well being of the microfinance business and congratulate the individuals and organizations throughout the business who labored collectively to allow the certification program to start. We sit up for working with all to advance accountable, client-focused microfinance.
Learn the complete Microfinance CEO Working Group assertion right here.
The Microfinance CEO Working Group is a collaborative effort by the leaders of Accion, FINCA, Freedom from Starvation, Grameen Basis USA, Alternative Worldwide, Professional Mujer, VisionFund Worldwide, and Ladies’s World Banking. Mary Ellen Iskenderian and Rupert Scofield, respectively the CEOs of Ladies’s World Banking and FINCA Worldwide, function the group’s founding co-chairs.
